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Using Process Management to Examine Unintended Consequences of Health Care Regulation

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In his research,聽Hang Ren, an assistant professor of information systems and operations management, is investigating whether a 2012 federal regulation called the Hospital Readmissions Reduction Program (HRRP)鈥攊ntended to improve patient care in hospitals by targeting readmissions for six targeted diagnoses or treatments鈥攊s fundamentally flawed in reducing readmissions or improving patient care.

Hang Ren
Hang Ren

Ren鈥檚 research, which he is conducting with colleagues Tolga Tezcan from the London Business School and Kenan Arifoglu from University College London, is under review at the prestigious peer-reviewed journal聽Management Science.

HRRP reduces overall Medicare reimbursement to hospitals by up to 3 percent if a hospital鈥檚 readmissions rates for six targeted diseases and treatments鈥攁cute myocardial infarction, chronic obstructive pulmonary disease, heart failure, pneumonia, coronary artery bypass surgery, and hip and knee replacement鈥攁re above the national average.

The research, 鈥淗ospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies,鈥 uses analytical modeling developed in process-management scholarship to project the potential for HRRP to achieve the goals government regulators intended.

鈥淚t鈥檚 not unusual for government to use a very blunt instrument to try to influence a complex issue,鈥 says Ren. 鈥淲e are concluding that the financial penalties HRRP creates don鈥檛 provide a meaningful disincentive for correcting high readmission rates and fail to provide meaningful incentives for improved performance.鈥